There are several ways to get in touch with us for support, choose the option that works best for you.
Submit an online help request.
If you did not find a solution to your question on our FAQs page, or you have a question about your order, fill out our Customer Support form. Upon submitting the request you will receive an auto-confirmation email containing a support ticket number.
Most requests are answered in less than 12 hours; all requests are answered within 2 business days. Our support hours are weekdays between 6am and 6pm EST.
Live customer support agents are available to assist you Monday to Friday between 6am and 6pm EST; call waiting time varies by time of day.
North America - 6:00 AM to 6:00 PM EST (Eastern Time)
- USA/Canada (Toll Free): 1-888-396-1447
Europe, Middle East and Africa (EMEA) - 12:00 PM to 12:00 AM CET (Central European Time)
- France (Toll Free): 0800-916021
- Germany (Toll Free): 0800-182-8612
- Spain (Toll Free): 900-809754
- United Kingdom (Toll Free): 0-800-098-8436
- Other countries not listed: +44-845-8697566
Asia Pacific (APAC) - 6:00 PM to 6:00 AM (Singapore Time)
- Australia (Toll Free): 1-800-426-231
- Hong Kong (Toll Free): 800-968-781
- Malaysia (Toll Free): 1-800-815-302