OnTheHub Support

There are several ways to get in touch with us for support, choose the option that works best for you.

Submit an online help request.

If you did not find a solution to your question on our FAQs page, or you have a question about your order,  fill out our Customer Support form. Upon submitting the request you will receive an auto-confirmation email containing a support ticket number.
Most requests are answered in less than 12 hours; all requests are answered within 2 business days. Our support hours are weekdays between 6am and 6pm EST.

Call us.

Live customer support agents are available to assist you Monday to Friday between 6am and 6pm EST; call waiting time varies by time of day.

North America - 6:00 AM to 6:00 PM EST (Eastern Time)

  • USA/Canada (Toll Free): 1-888-396-1447


Europe, Middle East and Africa (EMEA)
 - 12:00 PM to 12:00 AM CET (Central European Time)

  • France (Toll Free): 0800-916021
  • Germany (Toll Free): 0800-182-8612
  • Spain (Toll Free): 900-809754
  • United Kingdom (Toll Free): 0-800-098-8436
  • Other countries not listed: +44-845-8697566


Asia Pacific (APAC)
 - 6:00 PM to 6:00 AM (Singapore Time)

  • Australia (Toll Free): 1-800-426-231
  • Hong Kong (Toll Free): 800-968-781
  • Malaysia (Toll Free): 1-800-815-302